Reputation Manager, Remote (US home service companies)
- $1,700–2,800 USD per month, based on experience
- Full-time · 40 h/week
- English B2+
- 100% remote
US home service companies are hiring a reputation manager through RemoteVetted. You'll manage online reviews, respond to customer feedback, and monitor the company's digital reputation across platforms. You'll build trust and attract new customers by ensuring positive visibility and addressing concerns promptly. This role keeps a company's online presence strong and customers happy.
Apply nowAfter you apply: we review every application within 2 business days. Qualified applicants are invited to a short video interview.
What you'll do
- Monitor review platforms like Google, Yelp, and Facebook for new customer feedback and ratings
- Respond professionally to both positive and negative reviews, following company guidelines and tone
- Analyze review trends to identify patterns in customer satisfaction and service quality
- Research competitor reputations and market positioning to recommend improvements
- Track reputation metrics and create reports on review volume, ratings, and sentiment over time
- Coordinate with service teams to address recurring complaints and service issues
- Update business information and respond to customer messages across multiple platforms
- Manage and schedule positive review requests following company procedures
What you need
- B2+ English (fluent written and verbal communication required)
- 2+ years of experience in reputation management, customer service, or related role
- Strong writing skills with ability to craft professional, empathetic responses
- Familiarity with review platforms like Google My Business, Yelp, Facebook, and Trustpilot
- Ability to manage multiple accounts and stay organized with deadlines
- Comfortable working independently and taking initiative with minimal supervision
Nice to have
- Experience in the home services, trades, or contractor industry
- Knowledge of SEO basics and how reviews impact search rankings
- Experience with reputation management software or CRM tools
- Background in customer success or customer experience roles
- Bilingual abilities in Spanish
Tools
Schedule
Monday–Friday, US business hours (40 hours/week)
Who can apply
Mexico · Costa Rica · Panama · Colombia · Venezuela · Ecuador · Peru · Bolivia · Chile · Argentina · Uruguay · Paraguay · Brazil · Dominican Republic · Spain · Portugal · Poland · Philippines · El Salvador · Honduras · Guatemala
After you apply: we review every application within 2 business days. Qualified applicants are invited to a short video interview.